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MULTI-LINK Communications Products (MLCP) WARRANTY & RETURN POLICY:

MULTI-LINK's 1 year standard warranty is for "used/refurbished" equipment only, covers only defective or non-working items and is for our retail end-user customers only. "New" products sold that are eligible for a factory warranty may be warranted by their respective manufacturer. If "new" products are not eligible for factory warranty, MULTI-LINK will warranty the equipment with either our standard warranty or whichever other warranty may be stated at the time of quotation.

MULTI-LINK reserves the right to test and confirm all claims and, upon confirmation, and at its sole option, will either issue a credit, refund or replacement. In some instances, a "repair" of the faulty item may be the sole option available. All other requests for return of equipment, for any reason whatsoever, or purchase order cancellation by customer, will be subject to a minimum 20% (of total order) restocking charge or reimbursement for costs incurred to fulfill order, whichever is higher.

Some restrictions to our standard warranty & return policy may apply for special order items. (See "Return Policy" below.)

In the event of a warranty claim:

Customer is to notify MULTI-LINK in writing with a description of the failure(s) or material defect(s), the serial number(s) of the item(s) and either MULTI-LINK invoice number or customer Purchase Order number.

Customer is to notify MULTI-LINK in writing with a description of the failure(s) or material defect(s), the serial number(s) of the item(s) and either MULTI-LINK invoice number or customer Purchase Order number.

MULTI-LINK will issue a Return Merchandise Authorization (RMA) with return instructions. RMA will remain valid for up to 10 calendar days, at which time returned product must be received by MULTI-LINK or, at a bare minimum, equipment must be in route to MULTI-LINK, verified by a valid airway bill number. MULTI-LINK may pay, via a carrier of its choice, for the return freight expenses on domestic shipments, but purchaser is responsible for return freight (and any applicable customs charges) on international return shipments. Any product returned to MULTI-LINK without prior authorization from MULTI-LINK will be considered an unauthorized return, and the customer will not receive credit for the product and MULTI-LINK may not ship the product back to customer.

Subject to availability of item(s) in question at the time of the warranty claim, MULTI-LINK will send an advance-exchange replacement(s). In such instances, MULTI-LINK may pay outgoing freight for the replacement(s) on domestic shipments, said freight to be equivalent to freight paid to location of original shipment (purchaser is responsible for all shipping costs on international shipments). In the event that MULTI-LINK sends an advance-exchange replacement, customer will be billed in full for said replacement; however, a credit will be issued in full provided that equipment under warranty claim is received within the time period specified by MULTI-LINK at time of replacement shipment.

For items returned under warranty and verified by MULTI-LINK to be defective, and warranty replacements are not available, MULTI-LINK may offer either a repair option or may issue a credit to the customer account or issue a refund in same amount.

For items returned under warranty and determined by MULTI-LINK to be in working order and free of material defect, MULTI-LINK will bill customer for, a) any incurred incoming and outgoing freight expenses for the return and replacement of said equipment; and b) a technician charge at MULTI-LINK's then-prevailing rate.

Any attempt to repair equipment without expressed, written authorization by MULTI-LINK will automatically void warranty.

Our warranty does not cover damages due to external causes, including, but not limited to, accident, problems with electrical power, lightning, customs x-ray, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing.

This warranty replaces all other warranties, expressed or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. MULTI-LINK makes no expressed warranties beyond those stated here. MULTI-LINK disclaims all other warranties, expressed or implied including, without limitation, implied warranties of merchantability and fitness for a particular purpose.

All warranties are limited in duration to the warranty period as defined. No warranties apply after that period.

In no event shall MULTI-LINK be liable for special, collateral, incidental, or consequential damages in connection with or arising out of purchase or use of these materials. The sole and exclusive liability of MULTI-LINK, regardless of the form or action, shall not exceed the purchase price of the materials in question.

Return Policy:

In the event a customer wishes to request the return of a non-defective product, customer must request return within 10 calendar days of receipt of said product. No returns will be accepted without a Return Merchandise Authorization (RMA) number, which RMA is granted at the sole discretion of MULTI-LINK. The purchaser is responsible for freight charges on the return and original shipments. Returned equipment must come in original packaging and include all originally-provided accessories. Returns may not be allowed for special order items. Any product returned to MULTI-LINK without prior authorization from MULTI-LINK will be considered an unauthorized return, and the customer will not receive credit for the product and MULTI-LINK may not ship the product back to customer.

RMA will remain valid for up to 10 calendar days, at which time returned product must be received by MULTI-LINK or, at a bare minimum, equipment must be in route to MULTI-LINK, verified by a valid airway bill number.

Damaged, Missing or Incorrect Equipment Notification Policy:

Customer must check the contents of an equipment shipment upon receipt. If customer finds an incorrectly shipped, missing or damaged item, and that item is not otherwise back-ordered or sent in a separate shipment, customer must report the instance to their Sales Representative, in writing, within 10 calendar days, advising as to customer PO#, MULTI-LINK invoice number and airway bill #. Notifications received after 10 calendar days may not be honored.

Last updated: December 2012



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